Mystery Shopper

Maintaining high levels of quality and service is essential in an increasingly competitive marketplace.
 

Over the past six years we’ve developed a range of mystery shopper services and our hospitality service draws on this experience to provide a comprehensive overview of your tourism business. Focussing primarily on serviced accommodation, we help you gain an in-depth understanding of the strengths and weaknesses of your product from a consumer point of view, as well as the ways in which guests form expectations and perceptions of hospitality businesses.

Charges start from just £500 plus expenses for a one-off assessment including assessments of service from initial enquiry to check-out, with annual subscriptions featuring monthly visits available from £1,750 plus expenses.

For a full overview of the areas covered click here.